Frequently asked questions
Quick answers about guest registration, reporting, fees, and how Best Guest works.
Guest registration
Do guests need to install an app?
No — guests don't need to install any app; they receive a secure link and complete registration directly in their browser.
Can the main guest enter details for the rest of the group?
Yes — the main guest can invite fellow travelers to fill in their own details, or enter them on their behalf.
Do I need to be present at check-in?
No — guests can complete registration before arrival, and you can review the details in the Best Guest dashboard ahead of time.
What is the kniha ubytovaných in Slovakia?
The kniha ubytovaných is the legally required register of accommodated guests that every accommodation provider must keep under Act No. 404/2011 Coll. Best Guest maintains this register automatically.
Cudzinecká polícia
How does reporting foreign guests work in Slovakia?
Accommodation providers have a legal obligation to report foreign guests' stays to the Cudzinecká polícia SR. Best Guest automatically prepares the completed report from this data, ready for manual submission via portal.minv.sk.
Local accommodation fee
How is the local accommodation tax calculated?
Best Guest automatically calculates the local accommodation tax based on guest data and the number of nights stayed, in line with Act No. 582/2004 Coll.
GDPR & data protection
Is guest data secure?
Yes — Best Guest protects guest data with encrypted communication and access controls, in compliance with GDPR.
About Best Guest
What is Best Guest?
Best Guest is a guest registration and compliance automation platform that automates online check-in, preparing the report of foreign guests' stays for the Cudzinecká polícia, keeping the kniha ubytovaných (accommodation register), and managing local accommodation tax for accommodation providers in Slovakia.
Is Best Guest a property management system (PMS)?
No, Best Guest is not a PMS — it focuses exclusively on guest registration and legal compliance, not on pricing, availability, or OTA channel synchronization.
Do I need Best Guest if I already use Guesty, Cloudbeds, or Beds24?
Yes — Best Guest doesn't replace your channel manager or PMS; it works alongside tools like Guesty, Cloudbeds, or Beds24 and handles guest registration and regulatory compliance.
How does the pricing model work?
Best Guest offers flexible pricing models: pay per completed check-in with no commitment, or a monthly/annual subscription with unlimited forms.